Frequently Asked Questions (FAQ)

Bio Filter
Rotary Drum Filter (RDF)

1 . How quickly can you deliver filter parts if something breaks?

In an emergency, we can ensure that the parts are delivered to your doorstep within 3 business days.

2 . How can we best reach you if something suddenly goes wrong with the filter?

We are available 24/7 via live chat to help you immediately.

3 . Where is this company located?

Our company is located in the north of the Netherlands.

4 . Do you have more information about the company?

For more information about who we are and what we do, you can take a loot at our about us page.

5 . Can I return products?

You can return unused products in the original packaging within the cooling off period of 60 days. For more information about the return process, please see our return policy.

6 . Do I have to pay tax?

We do not charge tax for shipping products outside of Europe. We charge the Dutch tax of 21% for shipping products within Europe.