Frequently Asked Questions (FAQ)

Rotary Drum Filter (RDF)
Bio Filter
UV-C System
Trickle Filter/Bakki Shower Filter

1 . Where can I buy replacement parts for my filter?

All replacement parts of the Aqua Exclusive filters can be found on the following page: replacement parts.

2 . Do you have a technical drawing of my filter?

All technical drawings of the Aqua Exclusive filters can be downloaded from the downloads page.

3 . Where can I find the manual of my filter?

The manual and technical drawing of an Aqua Exclusive filter can be found on the product page of that filter.

4 . How quickly can you deliver filter parts if something breaks?

In an emergency, we can ensure that the parts are delivered to your doorstep within 3 business days.

5 . How can we best reach you if something suddenly goes wrong with the filter?

We are available 24/7 via live chat to help you immediately.

6 . Where is this company located?

Our company is located in the north of the Netherlands.

7 . Where can I find more information about the company?

For more information about who we are and what we do, you can take a loot at our about us page.

8 . Can I return products?

You can return unused products in the original packaging within the cooling off period of 60 days. For more information about the return process, please see our return policy.

9 . Do I have to pay tax?

We do not charge tax for shipping products outside of Europe. For shipping products within Europe we charge the Dutch tax of 21%.