Frequently Asked Questions

1Shipping Information - Do you also ship to my country?
Yes, we ship worldwide! No matter where you are located, we aim to deliver your filter system promptly and securely to your door in our well know wooden pallet boxes.

We have good agreements with FedEx, DHL and UPS. We will take care of the shipping costs, service from our side!

Is my shipment insured?
Absolutely, all our shipments come with full insurance coverage. Every package we send is fully insured against loss or damage during transit. This insurance extends for 14 days after the delivery of your package. This means if anything happens to your order within this period, you are covered.
2I have ordered a filter, how long does it take to deliver?
Thank you for your purchase! Please note that shipping typically takes 2-5 business days to deliver your order. We appreciate your patience and are working to get your filter to you as quickly as possible.
3I would like to order a fitler, how can I do this?
Here's how to order a filter from our webshop:


1. Go to the 'Filter Systems' section.

2. Find the filter you need and click on it for more details.

3. Click 'Add to Cart'.

4. Go to your cart, review your selection, and click 'Proceed to Checkout'.

5. Fill in your shipping and contact information.

6. Select your payment method and ensure your card is activated for international transactions if necessary.

7. Review all details in your order summary.

8. Click 'Place Order' to finalize your purchase.


You'll receive a confirmation email shortly after. If you have any questions or need assistance, please contact our support team.
4I ordered a filter, but I didn't type the address correctly.
If you have any questions about your order, we're here to help!


Email: Send your query to support@aqua-exclusive.com. We strive to respond within 24 hours.

Phone: Call us at +31625157626 during our business hours [Monday through Friday from 8 a.m. to 6 p.m. local time].

Live Chat: For immediate assistance, use our live chat feature available on our website [24/7 available!].

Support Ticket: Log a support ticket through our customer portal for a detailed query or if you prefer written communication.


No matter how big or small your question is, our support team is always ready to help you!
5I'm trying to place an order but why isn't my credit card working?
We are located in the Netherlands. Ensure your card is enabled for international transactions, your bank can easily arrange this by phone for you.
6How does a Rotary Drum Filter work?
More information about our Rotary Drum Filters (RDF) and how they work can be found on this page: Click here
7Where are the filters made?
Our filter systems are proudly made in one of our production facilities right here in the Netherlands. We produce our filters in our own production facility to closely monitor and ensure the highest quality standards. By keeping production in-house, we maintain meticulous oversight at every step.
8Where is your company located and where are the filters shipped from?
Our company is proudly based in the Netherlands. Our locations have highly skilled employees and efficient logistics, enabling us to serve our global customers with the finest filtration systems. Whether you're visiting or contacting us, our Dutch roots are at the heart of our operations, reflecting our commitment to precision, quality, and service. The filters can be picked up from our company or we can ship them.
9Do you also provide a warranty on the filters and for how long?
Our products come with a standard 2-year manufacturer's warranty. This warranty covers manufacturing defects and ensures that your purchase is protected against unexpected issues. Additionally, we offer lifetime customer support to assist you with any questions, concerns, or needs you might have throughout the life of your filter. We're committed to providing you with peace of mind and exceptional service, from the moment you buy our product to well beyond.
10How can I find a distributor of your filter systems in my area?
Finding a local distributor for our filter systems is easy! We have an extensive network of trusted partners around the globe. Here’s how you can locate one near you:


Distributor Locator Tool: Use the Distributor Locator tool on our website. Simply enter your city or zip code, and we'll show you the nearest authorized distributors of our filter systems.


Contact Us If you can't find a distributor using the locator, or if you need more specific assistance, feel free to contact our customer service team. You can reach us via:

Email: [info@aqua-exclusive.com]

Phone: [+31625157626]
11I'm a distributor and interested in selling your filter systems. How can I contact you?
If you're a distributor looking to partner with us and sell our filter systems, we'd love to hear from you! Please reach out to our sales team using one of the following methods:


Email: Send your query to [sales@aqua-exclusive.com]. We strive to respond within 24 hours.

Phone: Call us at [+31625157626]. Our team is available [Monday through Friday from 8 a.m. to 6 p.m. local time] to answer your questions and explore potential collaborations.

Distributor Application Form: Fill out our online distributor application form available on our website under the "For Distributors" section. This will help us understand your business better and expedite the process.


We're excited to expand our network and look forward to potentially working together to bring high-quality filter systems to more customers.
12I have lost the manual for the RDF 30 PRO, can I download it online?
13My drum filter needs a new filter panel, where can I order this?
14I would like to order spare parts, is this possible?