Return Policy

If you are not completely satisfied with your purchase for any reason, you may want to return it to us. Please see below for more information on our return policy.

This return policy was last edited on February 9, 2021.

Contact Details

  • live chat
  • +31 6 2515 7626
  • Voor de Broeken 17, 7963 PT Ruinen, Drenthe, Netherlands


For a full refund all products must be returned within sixty (60) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

Please contact us (see contact details), before returning any products. To return an item, place the item securely in its original packaging, and mail your return to the following address:

  • Aqua Exclusive
  • Voor de Broeken 17
  • 7963PT Ruinen
  • Drenthe
  • Netherlands
  • Please note, you will be responsible for all returns shipping charges. We strongly recommend that you use a trackable method to mail your return.


    After receiving your return and inspecting the conditions of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

    Damaged or defective products

    For damaged or defective products, please contact us so we can solve this problem.