COVID-19 update: shipping available as usual

We are closely monitoring the development of the coronavirus (COVID-19). The safety and well-being of our customers and employees is our top priority and we are following the guidelines and recommendations as outlined by the respective authorities. We will keep you updated as we continue to follow the matter closely going forward.

 

Shipping Information

All orders are normally processed within 24 hours. Service is our top priority, we try to deliver your order quickly and carefully!

  • Worldwide Shipping.
  • Delivered to your door by DHL Express!
  • Shipments are fully insured, no risk.
  • Filters are shipped in special wooden boxes.
  • Track shipments and check shipment delivery status online.

 

Transit Time

You can depend on a reliable service with fast transit times.

  • European Union countries: 1 - 2 business days
  • United States: 2 - 4 business days
  • Canada: 2 - 4 business days
  • All other countries: 2 - 5 business days

 

Insured

All shipments are fully insured.

  • No risks
  • All shipments are fully covered by insurance.
  • If something happens during transport, we will solve this quickly. Please contact us as soon as possible and send us photos right away. You don't have to do anything yourself, we take care of everything!

 

Track your order!

Your orders are never out of sight. 

  • When your order has been shipped you will receive by email the Track & Trace details.
  • Track your Aqua Exclusive™ order online, real-time tracking!
  • Together with DHL we use advanced shipment event management technologies to ensure that you know where your order is at all times. 
  • Notifications updates by SMS and/or e-mail about your order.

On Demand Delivery

Aqua Exclusive™ gives you maximum flexibility with DHL On Demand Delivery. You decide how, where and when you would like to receive your parcel! No more waiting at home, you choose the delivery date that suits you best. You can also have your parcel delivered at a DHL ServicePoint or another alternative address (such as neighbours, work, family, school etc.). This is how Aqua Exclusive™ ensures that the delivery is as fast and efficient as the online purchase.

Once your shipment has been shipped, you will immediately receive an SMS and/or e-mail message and will be informed about the anticipated delivery date. The message contains a link to the DHL On Demand Delivery system, which can be easily accessed from any smartphone, tablet or PC.